11/6/2023 0 Comments Rocketchat omnichannel![]() ![]() We decided to go to a platform, where you could have two customer services interact in inter-company communication and between different companies. But the whole reason why it was created was to break the silos of having communication systems that are only in the cloud, or only designed for internal communication, or a system that was only designed for customer service. ![]() “We do video conferencing and other forms of communication as well. “Rocket.Chat, as the name says, is a communication platform, but not just for chat,” Engel told VentureBeat. Users can run Rocket.Chat with a range of features to tailor their platform: individual and group communication, video conferencing, file uploading, screen sharing, LiveChat, and integration with a variety of different communications platforms. Combining chat, video, internal communication, customer service Software review site G2 lists Rocket.Chat competitors as Microsoft Teams, Cisco Jabber, Slack, LiveChat, Webex App, Mattermost, Zoom, and Bitrix24 - although none of them enables private storage of data. They will have more of a future-proof strategy by using our type of technology,” Engel said. “They will still keep the same relationship with single customers, then keep the data. What Rocket.Chat wants to give to its customers is data ownership and sovereignty, because the platform can run on any infrastructure they own, and they can connect to all the social networks as they come and go, Engel said. This is because they have full access to everything that’s happening in real time. And they can even use all the data because it’s already on their servers to model and improve their own AI strategies. “With Rocket.Chat, a company can host its data wherever they want, and they are absolutely certain who is going to have access to that data. ![]() “These customers are looking for privacy as an important feature,” Engel said. Air Force, Lockheed Martin, and other organizations desiring complete control and storage of their digital correspondence. The company counts among its customers the U.S. The collaboration platform of Rocket Chat is specially designed keeping in mind the workflow of a user or is a secure, open source-based collaboration platform that is installed on more than 500,000 corporate servers and counts more than 12 million users worldwide, Engel said. One can add or remove features and give the app a manual look by picking out one’s own plugins and themes. The customization option of the software is highly comprehensive. The user interface of the app has been translated to over 50 languages which are more than any other team chat service. Rocket Chat uses real-time translation for the messages to be converted between two users as per their convenience. The software is trusted by leading blockchain innovators such as Aragon, Hyperledger, Golem, Brave and Tokenly among others. With username restriction and admin transparency, Rocket Chat ensures a secure and safe workspace. It also facilitates screen sharing, thereby allowing users to share information and other important details right in the chat. The team chat option allows the user to collaborate and communicate as a group through the medium of audio or video calls. The app, unlike emails, takes away the need for CC/BCC categorization and lets the user open up the conversation. Rocket Chat provides greater transparency in chatting with the team members or clients through its channel and private groups. What is Rocket.Chat and how does it work? ![]()
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